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Make Every Customer Communication Count, On Every Channel!

Engage every customer across social, web, app, email and SMS with unified customer communication software — THREADS

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Four Solutions in One Software

THREADS is all-in-one software solution bundled with multiple features which not only helps you improve customer conversations but also operational efficiency of your customer service agents.

Communication Hub

Chat centre provides a single window interface to different business users to manage end-to-end conversations with customers, irrespective of which channels they are on. It is a powerhouse which equips you with tools and data insights to improve the operational efficiency of your contact center.

Social Messengers for Business

Your customers love social messengers, so do we. Connect with your customers on their preferred social messengers from single chat interface. Transform the social conversations by deploying ChatBots for improved customer engagement.

Live Chat

Proactively engage web and app users by deploying Threads Live Chat. Get up and running in no time with our ready SDKs. Track performance of your customer service team with detailed dashboards.

ChatBot

Never miss out any potential client interactions, be available to your customers 24/7. Reduce agent workload, decrease operational costs and increase customer satisfaction with Threads ChatBot.

Clients Who Trust Us

THREADS Advantages

Create omnichannel communications: Hassle Free

  • Engage customers on web chat, app chat, social messengers, SMS and email with speed through ready APIs and SDKs
  •  Manage all conversations through single window interface
  • Provide continuous brand identity through customizable chat windows

Improve Sales and Marketing metrics: And Cut Costs

  • Intelligent, intuitive THREADS software is packed with features— Smart Routing, Client 360, Omnichannel Chat History, Suggested Replies which all help increase agent efficiency and ultimately achieve higher customer satisfaction and conversions.
  • Proactively engage more customers and be available to your customers 24/7 without increase in operational costs by   deploying THREADS Chat Bots.

Seamless integration with third party systems

THREADS helps you leverage your existing investments and infrastructure as it seamlessly connects with multiple industry leading systems like Genesys, Avaya, Cisco, Siebel, Microsoft Dynamics to provide customer data integration.

 

Team Behind THREADS

Years

In market of creating business messaging software solutions

+

Happy customers connected to businesses through THREADS

+

Spirited team members working hard to bring you best communication product

Digital Customer Communication Transformation

Usage of messengers as main communication platform has become a new normal. Consumers prefer chat messaging than phone calls. This has created new opportunities for brands to engage consumers in an environment they are comfortable with. But this is also creating increasing pressure on organizations to keep up with multiple conversational channels. 

As a leading global provider of digital customer communication solutions, THREADS has been empowering clients for digitally transforming their customer communication with use of advanced technologies such as Artificial Intelligence, Natural Language Processing.

Get Your Team Ready for Next Level Digital Customer Service

THREADS Unified Customer Communication Software equips every member of your team with innovative tools for greater customer success. Whether it is locally or cloud hosted, it offers the power and scalability fit for your enterprise needs. With THREADS, you get access to all important data for effective KPI monitoring and activity monitoring in a smartly-designed dashboards.

 

Ready to explore THREADS?

Experience enterprise grade software with free demo

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