Deployment of chat bots results in considerable reduction in response time. You can train bots for your industry specific pre-defined scenarios, automate greeting messages, analyse incoming messages for customer segmentation all contributing towards higher customer satisfaction. And all this you can do it at scale maintaining positive consistent customer experience.
Are your contact center operational costs burgeoning due to ever increasing number of digital communication channels and customer expectations? Threads bots can help you not only to cut costs but also increase the productivity of your agents by automating messaging on social messengers. They can even help scale your operations to run 24/7 without additional financial burden.
Threads bots have universal usability. Once you have customized and trained the bots, you can deploy them on multiple platforms – live chat on web and app and various social messengers. Once deployed bots can be continuously trained by your contact center agents for more personalised customer communication, no developers required.
Integrate social messengers as an effective customer communication channels in your communication mix to increase customer engagement.
THREADS live chat comes with multiple handy tools to empower your contact center agents and managers to deliver higher digital conversions.
THREADS Communication hub is a power-full workbench for your team to control all the customer communication in single window.