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AI Augmented Customer Communication

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chat bot

Add new member to your team THREADS AI powered chat bot to achieve your business goals

Boost Customer Engagement

Deployment of chat bots results in considerable reduction in response time. You can train bots for your industry specific pre-defined scenarios, automate greeting messages, analyse incoming messages for customer segmentation all contributing towards higher customer satisfaction. And all this you can do it at scale maintaining positive consistent customer experience.

Reduce Operational Cost

Are your contact center operational costs burgeoning due to ever increasing number of digital communication channels and customer expectations? Threads bots can help you not only to cut costs but also increase the productivity of your agents by automating messaging on social messengers. They can even help scale your operations to run 24/7 without additional financial burden.

Build Once Deploy Many

Threads bots have universal usability. Once you have customized and trained the bots, you can deploy them on multiple platforms – live chat on web and app and various social messengers. Once deployed bots can be continuously trained by your contact center agents for more personalised customer communication, no developers required.

Meet the Bot Team

Meeter Greeter Bot

Quick response is key at the start of every conversation. Meeter Greeter is our frontline bot who helps you automate greeting messages, proactively engage customers and filter out any spam or abusive messages. It frees up operator’s time to collect initial customer query.

Tag Bot

Tag Bot is our heavy lifter who leverages the power of AI and Natural Language Processing for precise identification of tonality and topic of the conversation to reduce number of response exchanges. It executes smart tagging and routing of messages to right operators for speedy resolution of customer query.

Suggest Bot

Right response to customer query plays an important role in overall customer experience and satisfaction. Suggest Bot is your agent’s true assistant. It enables agents to respond quickly and correctly by providing response suggestions based on the content topic. It eases their effort of typing in the whole message. It also provides customer insights based on data from connected third party systems and customer chat history to help serve customers better. 

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Related Value-Addition Features

Social Messengers for Business

Integrate social messengers as an effective customer communication channels in your communication mix to increase customer engagement.

Learn More

Live Chat

THREADS live chat comes with multiple handy tools to empower your contact center agents and managers to deliver higher digital conversions.

Learn More

Communication Hub

THREADS Communication hub 
is a power-full workbench for your team to control all the customer communication in single window.

Learn More
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