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communication hub

Omnichannel Presence Managed by Single Interface

Aggregate multichannel communication, customer data, KPI monitoring and agent operations control

Ease of use

Communication hub offers you a single que for multiple chat conversations avoiding hassle of flicking through multiple windows. Also, it offers customer insights, KPI dashboards and chat controls in a single window interface to provide truly unified experience for business users.

Powerful reporting & Customer 360

Whether it’s monitoring your team’s performance or customer satisfaction, THREADS makes it possible through its multiple ready dashboards. We aggregate customer data from multiple systems to present you single all-round customer view. KPI monitoring enables managers optimize operator and bot performance.

Streamline business process

For smooth-running of operations automate chat routing based on customer profile, agent skills and priority. Reduce resource hour wastage with spam and profanity filters. Use bots for greeting and pre-processing incoming messages for customer intention analysis.

Clients Who Trust Us

One Workplace Multiple Users

A single view operator interface offers unique queue for active customers on various channels, dialogue box and all related data for engaged customer. Operators can tag customers, share files, set schedule reminders and access message templates in same window.
Managers get the real time insights on their team’s performance with ready reference dashboards. You can fetch the comprehensive agent activity reports, customer rating reports and messaging channel reports for detailed analysis. Also, THREADS offers managers additional controls to manage contact center operations.
THREADS offers full flexibility to configure the communication software based on your industry specific needs. Administrators can configure multiple scenarios, create unlimited user groups, manage templates and chat-bot behaviour. They can also customize chat windows and messaging formats in-line with your brand guidelines.
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Related Value-Addition Features

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Integrate social messengers as an effective customer communication channels in your communication mix to increase customer engagement. 

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Live Chat

THREADS live chat comes with multiple handy tools to empower your contact center agents and managers to deliver higher digital conversions. 

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Chat Bot

Find out how Chat Bots can increase efficiency of your contact center and help improve customer satisfaction. 

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