Connected Messaging Experience
Threads enables businesses and consumers to connect through conversational interfaces, such as web and mobile messaging, while leveraging bots and Artificial Intelligence to increase efficiency.
Align with the new communication reality and deploy messaging at scale for customer care, marketing and sales.
Chat center
Enterprise customer communication platform powered by omni-channel digital connetcions and natural language processing algorithms to improve customer ecxperience.
Messengers for business
As consumers have wrapped their digital lives around smartphones, messaging apps have become their main communication channel. Enable messengers in your contact center and benefit from growing customer engagement.
Bot
Fast learning new employee that works 24/7 with no days off to increase your contact center efficiencey.
Mobile chat
Enable full-featured chat and messaging in your app with Threads iOS and Android SDK. Push notifications, media, thumbnails, typing and many other features will make your app the preferred customer communication channel.
Bring all the digital connections in one place
Threads automate customer communication and improve customer experience. Create your own chatbots so they can send and receive messages, and assist with customer support, product recommendations and more.
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Automate all the routine
Threads Chat Center brings all the digital connections, customer interactions and automation tools in a single operator view. Flexible segmentation, prioritization and routing rules help to increase the Service Level and overall customer experience.
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Unlimited opportunities for client service development
Client 360° view
Capture data from every customer interaction to get a 360° view of every engagement. Get insights into the past and present that will drive you to insights that matter, faster.
Digital connections
Be everywhere your customers want you to be. Web, in-app, messengers, email, sms. Threads brings together the communication channels most important to your business.
Web and Mobile SDK
Embed chat directly in your native iOS and Android app or your website, so users can enjoy a seamless experience. Deploy Threads SDK with minimal code, and customize it to your needs.
3rd Party Systems integrations
Open API and SOA architecture allows us to integrate Threads with the Customer infrustructure of any complexity. Threads has a great set of a ready to use enterprise integrations such as Avaya, Genesis, Cisco, Siebel and others.
Implementation
Threads can be delivered in-house or cloud
Businesses that rely on Threads
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