Client 360° view
Capture data from every customer interaction to get a 360° view of every engagement. Get insights into the past and present that will drive you to insights that matter, faster.
Be everywhere your customers want you to be. Web, in-app, messengers, email, sms. Threads brings together the communication channels most important to your business.
Web and Mobile SDK
Embed chat directly in your native iOS and Android app or your website, so users can enjoy a seamless experience. Deploy Threads SDK
with minimal code, and customize it to your needs.
3rd Party Systems integrations
Open API and SOA architecture allows us to integrate Threads with the Customer infrustructure of any complexity. Threads has a great set of a ready to use enterprise integrations such as Avaya, Genesis, Cisco, Siebel and others.
Threads can be delivered in-house or cloud