Communicate with your clients through their preferred channels – using Viber, Telegram, application, or website.
Monitor your agents’ dialogs, evaluating them in quantitative and qualitative terms. Let statistical data help you choose the best.
Have Threads integrated with your existing products and solutions.
Set up parameters for distribution of customer requests — Threads will be automatically distributing requests between agents.
The auto-answering bot will save your agents’ time – it will be sending customers compelling offers and answering their questions.
Thanks to this convenient, user-friendly interface, each agent can serve several callers at a time.
Both agent and client can see the history of their communication. Even if a question was asked through a website chat, and now the conversation is continuing in Telegram.
The agent will quickly find necessary information in the previous correspondence by using keywords.
Turn website and application users into clients – tell them about your products and services, and help make a decision to buy.
Message processing is cheaper than call handling. Your agents will be spending less time on communication via chats and messengers, than on speaking on the phone.
Communicate with your clients using popular messengers. Add value to your application and website – enrich them with communication capabilities.