Make communtication process convenient for the client and effective for your company

Chat-center
Unified platform for communication with the client through digital channels enhanced by additional options of machine learning and natural language processing technologies
Messengers for business
Messengers are known to be one of the most effective ways of communication with the client. Integrate messengers in your call-center now
Chat-bot
Your call-center's new employee that is ready to work without days off and vacations. Teachable and easily integrated in customer service processes
Mobile App Chat
Mobile innovations can be used for embedding Threads tools into iOS and Android apps with a wide range of tools for customization for your brand book

Unite all digital communications

Chat center allows to keep every client's digital claim in one employee's window. Flexible tools of segmentation, prioritization and routing make it possible to provide the best level of service for every client
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Объединяйте все цифровые коммуникации

Automatize all the routine work

Threads contains tools that allow to achieve higher performance indicators. Create chat-bots for dealing with simple operations
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Unlimited opportunities for client service development

Client's profile
Client's profile
Unified dialogue history and comprehensive information about the clients who reach out via digital channels
Setting up all kinds of digital channels
Setting up all kinds of digital channels
Threads allows to communicate with the client through messengers, social networks and email services. Additional digital channels can be added using API
SDK for mobile apps and websites
SDK for mobile apps and websites
Complete SDKs are made to create chats in your mobile app, user account or website
Integration with third party systems
Integration with third party systems
Threads team is experienced in integrating with various systems used in client servicing and distance sales: CRM, Helpdesk, telephony, data display systems. Such services as SOAP, HTTP-POST and JMS can be used for integration
Integration options
Integration options
Threads provides different integration options: in-house (placing entirely in the client's ground) or hybrid (combination of cloud and in-house depending on the client's needs)
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