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Make Contact Center The Growth Engine Of The Business

Scale up by integrating digital communication channels with your voice process to achieve higher business goals

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Communication software tailored to your needs

Whichever is the process – support or sales, THREADS helps streamline communications, automate processes and deliver best customer experience.

customer service professionals

For contact centers delivering best customer experience is primary key performance indicator but many struggles to deliver it due to increasing workload pressure and lack of continued compliance with higher industry standards. THREADS empowers your team to easily manage multichannel communications, automates routine processes and offers effortless consistent experience to customers.

THREADS utilizes advanced technologies such as Artificial Intelligence, Natural Language Processing and Machine Learning to automate the repetitive and routine operational tasks so your team can focus on more complex tasks at hand. THREADS solutions like Chatbots, Customer Intention Analysis and Smart routing help your employees work efficiently and swiftly resulting in overall increase in your contact center productivity.

Digitally connected customers are more educated and increasingly want to engage with brands before conversions. This is putting pressure on organizations to be always available for consumers. THREADS automated communication features, takes out the burden of increased costs of running contact centers 24/7.

Why THREADS?

Deploy on web and app with ready APIs and SDKs

Seamless integration with legacy systems

Chatbot to automate processes

Cater to customer specific needs

How THREADS can solve your customer specific needs

  • Shorten the first response time to offer better customer experience

  • Quick refer ready archive of customer communication history for better understanding of customer needs

  • Share documents, forms and other files with customers in real time to shorten the communication cycles

  • Unlike voice calls, contact center agents can engage multiple customers simultaneously

Ready to explore THREADS?

Experience enterprise grade software with free demo

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