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Broadening Horizons For Telecom’s Customer Communication

Truly own the communication with your customers by opening up multiple channels for customer service and sales

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Communication software tailored to your needs

Whether it’s choosing a plan, understanding contract terms, reporting the service outage or billing issues, your customers need guidance. THREADS enables your customer conversations

Be available to customers when they need you most. THREADS opens up multiple channels for your customers to reach you with ease and enables you to speedily address customer queries in real-time by auto-routing them to right experts. This facilitates higher customer satisfaction and engagement resulting in higher retention rates.

Customers are overwhelmed with the number of talk and data plans available in the market. Many times, they need assistance in choosing the right plan. THREADS allows you to educate customers during their decision making process and expedite the sales conversions.

Traditionally Telecom industries customer care has been voice driven which has many caveats such as high operational costs but also is getting outdated to serve internet savvy customers. By deploying THREADS unified customer communication solutions digitally transform your contact center operations for greater efficiency and greater customer satisfaction.


Deploy on web and app with ready APIs and SDKs

Seamless integration with legacy systems

Chatbot to automate processes

Cater to customer specific needs

How THREADS can solve your customer specific needs

  • Providing help in choosing the right plan or service

  • Addressing the customer issues related to service outage and billing

  • Cross-selling the services based on user web behaviour

  • Sending service update notifications

Ready to explore THREADS?

Experience enterprise grade software with free demo

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