We believe every company is unique and so should be their customer communication. With THREADS you get to customize complete chat experience you offer to customers. You can customize the chat widget in-line with your branding, configure messaging templates, set custom commands and even train bot based on your archived customer conversations data.
Thanks to THREADS seamless integration capabilities with your existing CRM, BI, Help-Desk and other systems, your customer service personnel can view all customer data in one window. THREADS offers real-time dashboards to monitor the performance of your team to help you optimize the operations. Additionally, you can fetch exhaustive pre-built reports for further deep-dive analysis.
Integrate social messengers as an effective customer communication channels in your communication mix to increase customer engagement.
THREADS Communication hub is a power-full workbench for your team to control all the customer communication in single window.
Find out how Chat Bots can increase efficiency of your contact center and help improve customer satisfaction.