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How Live Chat Helps?

In this edge of internet, increasing number of consumers prefer chat over calls. Conversing with consumers on their preferred medium returns higher goal numbers.

%

increase in the customer satisfaction rate

X

increase in digital sales conversions

%

decrease in waiting times

%

reduction in number of recurring queries

Complete control over customization

We believe every company is unique and so should be their customer communication. With THREADS you get to customize complete chat experience you offer to customers. You can customize the chat widget in-line with your branding, configure messaging templates, set custom commands and even train bot based on your archived customer conversations data.

Speedy deployment

As you embark on customer communication transformation journey, we get you up and running in no time. THREADS ready SDKs for iOS and Android allows you to deploy live chat on both website and app simultaneously. APIs for multiple devices and platforms enable speedy software deployment and integrations with existing systems. We also help speed up automation by providing ready bot messaging templates to bring your bots alive.

Safe, secure and incredibly fast

THREADS offers impeccable data security for your communication with the customer. We use state-of-art technology to encrypt your data and safeguard your database. THREADS code runs asynchronously on your website or app to avoid loading delays. We use private clouds for customer deployments, to ensure only you have access to your data.

All data and metrics – In one place

Thanks to THREADS seamless integration capabilities with your existing CRM, BI, Help-Desk and other systems, your customer service personnel can view all customer data in one window. THREADS offers real-time dashboards to monitor the performance of your team to help you optimize the operations. Additionally, you can fetch exhaustive pre-built reports for further deep-dive analysis.

Clients Who Trust Us

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Related Value-Addition Features

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Communication Hub

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is a power-full workbench for your team to control all the customer communication in single window. 

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Chat Bot

Find out how Chat Bots can increase efficiency of your contact center and help improve customer satisfaction. 

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