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social messengers

Explore New Avenues for Social Conversations to Grow Sales

THREADS ready API allows you to start conversing with your customers on multiple major social messengers within no time. Make social your top converting channels

Hassle free omnichannel presence

One of the deterrence from going social is added burden of managing multiple communications. No more! THREADS offers a unified interface so you can manage conversations from multiple social messengers in one window.

One customer one context

Customers web journeys involve multiple channels and devices as they interact with brands. THREADS aggregates customer data from various systems and channels including social, so you get all round insights about the customer to serve them better.

THREADS Integrates Multiple Social Messengers into Single Interface

Deploy Chatbots on social messengers

Are your agents drowning in too many communications happening on too many channels? THREADS chat bots can help. Reduce the operational load and costs of your contact center by automating the chats with deployment of bots on social messengers for business. Maintain round the clock social presence to make it convenient for customers to reach out.

Outreach communication done right

Gone are the days of SMS. You can send notifications, service updates and even promotional offers through social messengers like WhatsApp and Viber and cut costs. Scale your marketing outreach programs to a new level by engaging customers in most effective and innovative way and speed up the conversions with real-time conversations.

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Related Value-Addition Features

Communication Hub

THREADS Communication hub is a power-full workbench for your team to control all the customer communication in single window.

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Live Chat

THREADS live chat comes with multiple handy tools to empower your contact center agents and managers to deliver higher digital conversions.

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Chat Bot

Find out how Chat Bots can increase efficiency of your contact center and help improve customer satisfaction.

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